Operations

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Title Provisioning Analyst circuit provisioning for telecommunications company
Categories Operations
Salary 70k
Location New York, NY
Job Information
  • Adopt and continuously improve support management tools and self-service resources to provide customers with highly effective and responsive support options.
  • Manage and maintain customer voice reporting requirements through propriety and/or customer provided systems and tools including, but not limited to, inventory, performance, exception, operations metrics, and audit.
  • Maintain customer voice inventories including updates for new orders, relocations, cancellations, disconnects, ad-hoc updates as required.
  • Ensure high level of client satisfaction and make sure timely responses are consistently provided.
  • Ensure appropriate level of customer communication around issues, orders and/or reporting requests and that regular and frequent updates are provided.
  • Communicate customer status, concerns, and escalations to Customer Support Manager as needed.
  • Manage adherence to customer Scopes of Work, SLAs or other performance regulating documentation specifically related to Order Management, Circuit Provisioning, Reporting for trading communication services.
  • Understand customer business requirements for ordering voice services and communication technology and define and document processes to deliver in accordance with expectations.
  • Work effectively with third-party partners as needed to deliver services to the client.
  • Adhere to customer change control procedures and insure all paperwork is completed accurately and in a timely manner.
  • Demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of stakeholder groups.
  • Must be comfortable working with global teams across multiple regions.
  • Ordering T-1, T-3, E-I and E-3 lines. Ethernet, FXO, FXS are a major plus.
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Title Director of Telecom Operations Direct a large team of Telecom profesionals
Categories Operations
Location NYC
Job Information

Director of Telecom Operations

  • Lead global team responsible for end to end VOIP operations, operational metrics, performance, high-availability, reliability, emergency response.
  • Direct  Telecom Operations, Carrier Relations & PSTN Gateway teams.
  • Work closely with engineering teams and vendors to ensure delivery and SLA objectives are met for all VOIP operations.
  • Define and lead periodic execution of service infrastructure HA, Failover, Reliability, Emergency response and Security for global footprint (multiple jurisdictional).
  • Lead major customer and partner facing audits, capability validation and compliance regulatory functions.
  • Lead Master Service Agreement negotiations with existing and new service providers and vendors. Primary focus on pricing, service levels, licensing, and terms and conditions.
  • Responsible for all internal and external telecom related capacity management process and teams, including carrier IP trunk groups, internal telephone server, media gateway and session border controller capacity and bandwidth.
  • Ensure that voice network maintains QOS within the required metrics, and periodically define such metrics in accordance to current best in market benchmarks.
  • Own Change Management for all telecom related software and hardware releases.
  • Contribute, review, and approve VoIP architectural changes and roadmap.
  • Engage with internal Legal & Finance teams to move through the contract process quickly to bring new service providers online.
  • Review and maintain service provider & vendor adherence to all SLA’s & Service Agreement.
  • Execute daily, monthly & annual reporting of typical telecom metrics (ASR, busy hour, etc.).

Required Skills:

  • Bachelor’s Degree in CS, EE or other Engineering Program
  • Master’s in Business / Engineering or equivalent work experience
  • 15+ years experience working in the telecommunications industry in similar positions with increasing levels of responsibility
  • Results driven, creative, persistent, quality driven with a strong commercial business sense.
  • Experience managing both remote & local teams of at least 40+ personnel.
  • Project management experience for large & small-scale operations roll outs including budgetary responsibilities.
  • Proficiency engineering large scale TDM and VoIP production networks.
  • Understanding of data and voice services and the underlying technology.
  • Expert knowledge of VoIP & PSTN protocols. (SIP, SIGTRAN, MGCP, RTP, SS7, etc)
  • Experience in supporting mission-critical 24×7 Telecom & Network services
  • Experienced in drafting, negotiation contracts, request for proposals and requests for quote.

Desired Skills:

  • TCP/IP protocols suite, 3GPP/3GPP2, IMS/NGN, SIP/SDP, STUN, H323, MGCP, BGP, HSRP, OSPF, DNS, SIP, RTP Session Controllers,Proxies and Media Gateways – SER/OpenSER, Asterisk, Broadsoft, Cisco Call Manager (CUCM), Unity, Metaswitch, Sonus, Sylantro, Coppercom, Nortel C2K, BEA Weblogic, Acme Packet, Nice, Verint.
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Title Product Manager Downtown NYC
Categories Operations
Salary 90-125k
Location New York, NY
Job Information
  • Strong MPLS/VPLS  and  IP service offerings
  • Experience working with Cisco Unified Communications manager
  • Experience negotiating SLA’s and Schedules with both Customers and Vendors
  • Identify product features and functionality related to customer requirements fully document requirements including customer experience
  • Lead cross-functional teams to develop, test and launch new features and products
  •  Develop and implement go-to market strategies that will ensure forecasted product revenues and margins are achieved
  • Perform product analyses and understand interoperability of current offerings
  • Collaborate with other Product Managers to optimize overall revenue and margin
  • Provide input into sales training materials to ensure successful sales presentations
  • Provide thought-leadership related to best practices on how to market technologies
  • Identify and measure key performance metrics
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Title Global Program Manager in San Francisco
Categories Operations
Salary 70-80k
Location San Francisco, CA
Job Information

RESPONSIBILITIES

  • Provide pre-sales support including proposal preparation, provisioning, fault assurance, and client delivery timeline presentations.
  • Work with stakeholders such that requirements are clearly defined, progress is reported, and expectations are managed.
  • Responsible for establishment of schedule and management of project to completion including managing time (schedules / phases), cost (actual / budget), resources (internal and external) and content (milestones / targets).
  • Create project management documentation, including policies and procedures, for delivery to client, implementation team, and other stakeholders.
  • Act as the primary contact point for technical and problem solving support to the team as well as other groups invested in the project.
  • Work with customer contacts to schedule and conduct site surveys.
  • Direct all project staff including those under line control and matrix control.
  • Implement project management best practices.
  • Oversee customer and vendor activations.
  • Responsible for submitting and collecting Customer Completion Forms.
  • Troubleshoot fault, establish possible causation, and use web-based systems to report fault to suppliers.
  • Monitor fault status and update customer and internal operations.
  • Perform regular account review with customer and team to identify possible service needs.

 REQUIREMENTS

  • Bachelor degree or equivalent experience.
  • 5+ years of relevant experience.
  • Documented success in delivering projects (time, cost, content and resources).
  • Experience of working in the global telecommunications market.
  • Excellent communications, analytical and problem solving skills.

 

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Title Operations Manager
Categories Operations
Location New York, NY
Job Information

We are searching for an Operations Manager to for our client’s electronic trading and IT infrastructure.

RESPONSIBILITIES

  • Managing a team of 3 engineers, based in the US, that manage multiple work streams across a broad range of technology’s supporting financial trading systems at data centers and remote sites.
  • This role requires excellent operational, customer facing and management skills as well as working closely with off shore partners, to deliver incident support plus implementation/enhancements to a level that is considered best in class.
  • The main technologies involved are Juniper, Linux, Citrix, Microsoft and VMware.
  • Key day to day management of major trading production systems will be core component of your role, with the maintenance, evaluation, development and support of the Linux environment that supports these systems.
  • Manage all incident, change and request tickets to ensure SLA compliance and customer/end user satisfaction across multiple technologies and service lines.
  • Ensure alarms from monitoring systems are resolved in a timely manner.
  • Ensure overnight batch schedules are completed.
  • Manage end users escalations.
  • Effectively manage process for successful transition into production environments support to include Support, Customer and Delivery sign off together with documentation where applicable.
  • Develop and embed ITIL discipline across all functions to ensure best practice
  • Manage teams including implementation of quarterly performance review
  • Manage process with 3rd parties to ensure compliance, SLA delivery and good working relationship.
  • Reporting to measure KPI’s to be agreed for both internal and external stakeholders.
  • Best Practice Development – on an ongoing basis.

QUALIFICATIONS

  • 2-3 years experience of technical team management.
  • Knowledge and experience of design/architecture solutions based on Red Hat derived products and technologies.
  • Knowledge of and experience with HP technologies, hardware and software i.e. DL3xx, DL5xx, C7000 blade chassis and BL46x blades.
  • ITIL experience, exposure and development of processes a must.
  • Excellent management skills
  • Organised and structured
  • Strong operational skills in a support environment.
  • Excellent client facing experience with good communication skills.
  • Experience of managing geographically dispersed technical teams.
  • Proven Process change & transition experience.
  • Will be required to be on an on call rotation which will be managed by this role.
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Title Executive Assistant to the CEO
Categories Operations
Salary 60-90k
Location New York, NY
Job Information

Our client, a cutting edge technology and software vendor is looking for a professional, experienced Executive Assistant for their CEO with exceptional attention to detail. The Executive Assistant should have excellent independent judgment and work ethic and exercise discretion in all matters. We are looking for a real dynamo with specific experience supporting a C-level executive.

RESPONSIBILITIES

  • Manage the CEO’s very busy calendar, schedule, and task list
  • Handle all incoming calls and arrange conference calls as needed
  • Assist with presentations
  • Organize files
  • Help manage partnerships in terms of contracts, applications, NDAs, and other items as needed
  • Handle all travel and meeting logistics – client and non-client related – including hotel, airfare, food, transportation, etc.
  • Process expense reports
  • Improve the operation of the CEO’s office to maximize efficiency and effectiveness

QUALIFICATIONS

  • Bachelor’s degree
  • 5+ years equivalent experience
  • Superior organizational skills
  • Well-developed interpersonal and communication skills
  • Professional appearance and manner
  • Technically adept
  • Ability to negotiate effectively
  • Team Player

 

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